Copywriting isn't writing beautifully. It's writing with intent. The intent for the reader to do something — buy, book, call, download, subscribe. A text that's a pleasure to read but drives no action is good writing. It isn't copywriting.
The single most important principle of copy that converts
Your client doesn't want your product. They want what your product gives them. They don't want a photoshoot — they want to look professional and build trust. They don't want a website — they want their business to show up on Google and enquiries to land while they sleep.
Copy that converts talks about the outcome, not the process. The transformation, not the service.
The three parts of copy that converts
The hook — the first line is the most important. Its only job is to get the reader to read the second line. An effective hook identifies the specific reader, touches a concrete pain point or desire, or says something unexpected that sparks immediate curiosity.
The body — this is where you build the argument. You pin down the problem precisely, show you understand it, present your solution and address objections before the reader even raises them. Good copy answers questions before they're asked.
The CTA — clear, specific and frictionless. Not "contact us" — that says nothing. Instead, "book your free 30-minute consultation" or "download the guide now." The reader needs to know exactly what happens when they click.
Bad copy vs good copy — the same business
The difference isn't length. It's focus. The first talks about the agency. The second talks about the client and what the client wants.
Social media copy has its own rules
Social media is an environment of fragmented attention. Copy has to be shorter, more direct, with the hook in the first words — before the "see more."
Where this fits into a project
Tone of voice isn't decided text by text: it's defined once, in visual identity, alongside colours and typography. From there, the copy on your website and on your social media come from the same place and sound like the same brand.